WENDY K. RASMUSSEN
DIGITAL MARKETING STUDENT WITH EXTENSIVE MARKETING EXPERIENCE
PROFESSIONAL SKILLS
15+ years of customer service experience as a motivated and productive team member in professional roles that produced improvements in customer satisfaction and increased profitability.
• Excellent customer service professional with an ability to manage and train employees toward top performance with a reduction in customer complaints.
• Perceptive of both internal and external needs of companies and customers, which provided solutions that improves customer satisfaction, leading to greater profits.
• Able to multi-task and prioritize duties in office, warehouse, retail and in-home environments, satisfying management.
• Excellent verbal and written skills, and also in organizing workflow, maintaining efficiency.
• Works well with diverse populations as part of a team while also being able to work independently, leading to greater productivity.
• Manages cash responsibly and accurately closes cash drawers, resulting in balanced books.
SOFTWARE KNOWLEDGE
Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • Microsoft Visual Studio Code • Adobe InDesign • Adobe Photoshop • Adobe Illustrator • Adobe Premiere Pro • Adobe Dreamweaver • HTML + CSS • Google Analytics
EDUCATION
Dakota County Technical College August 2018 – Present. Anticipated Graduation Date: May 2021. Current DCTC GPA: 4.0
Pursuing Associate of Applied Science degrees in both Digital Marketing and Marketing Design, along with earning a Certificate in Sales.
• Marketing, both Traditional and Digital Social Media Content Creation and Management
• Web Development and Video Content, as it relates to Marketing
• SEM and Data Analytics
• Advertising and Public Relations
• Graphic Design
Faculty members have been impressed with my work to the point that they use some of it for others to follow as an example.
Member, Phi Beta Kappa Honor Society
University of Minnesota, Twin Cities
Completed multiple courses with an emphasis in Mass Communication and Women’s Studies.
INTERNSHIP EXPERIENCE
On the Other Side, LLC.
October 2020 – April 2021
• Created content for social media posts on Facebook, Instagram, and LinkedIn.
• In the process of creating a marketing campaign as the organization launches additional services.
• Analyzed data from website traffic and discovered critical issues with the website that was causing website to drop steeply.
• Researched content ideas on the Internet as it relates to cancer.
RECENT WORK EXPERIENCE
United Natural Foods, Inc. / Cub Foods.
St. Louis Park West End location. September 2018 – March 2021.
• Scans grocery items with speed and accuracy.
• Contributes as part of a team to provide excellence in customer service, leading to higher sales and greater profits.
• Performs lead cashier duties on an as needed basis, solving problems that ensures customer satisfaction. • Acted as a Customer Service Manager on an as needed basis.
Macy’s, Inc.
Multiple Twin Cities locations.
Various positions, including Receiving, Pricing, and Order Processing. In intervals from 1990 to 2018.
Processed incoming trucks while ensuring that the merchandise made it to the sales floor in a timely manner.
Adjusted the prices on clothing tags as instructed by the Team Leader, maintaining company standards.
Performed verification for credit card purchases while inputting valuable marketing data, supporting Macy’s mission.
Arc Greater Twin Cities Value Village, Richfield location. May 2011 – July 2014
Merchandise Sorter, May – November 2011; September 2013 – July 2014.
Determined what incoming donations were considered sale-able.
Production Assistant, November 2011 – September 2013.
Performed tasks such as attaching price tags to clothing with marking guns, and then putting out new merchandise on the sales floor, while completing other tasks as directed by management.
VOLUNTEER WORK
Dakota County Technical College Sales & Marketing Advisory Committee, September 2020 – Present.
Advised DCTC faculty and staff, along with local business leaders, on sales and marketing curriculum issues and helped determine the curriculum’s relevancy.
Y. W. C. A. of the U. S. A. National Student Council, 1996-1998. University of Minnesota Twin Cities Chapter.
Design Editor, Sojourner. Mid-1990s. Created the layout for the magazine put out by the University of Minnesota Young Women.
REFERENCES AND COLLEGE TRANSCRIPTS ARE AVAILABLE UPON REQUEST.
WENDY K. RASMUSSEN 